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Bok Homa Casino is one of the premier gaming destinations in Mississippi. Our staff is dedicated to providing an unmatched experience to all our guests. If you have any questions or would like to make a suggestion or comment about a recent visit, please feel free to call, write or email us at any time. We would love to hear from you.

MAILING ADDRESS:
Bok Homa Casino
Attn: Guest Services
P.O. Box 6048    
Highway 16 West
Choctaw, MS 39350

CASINO ADDRESS:
Bok Homa Casino
1 Choctaw Rd
Heidelberg, MS 39439
1.866.447.3275

 

Procedures for Guest Dispute Resolution

If you have a complaint or dispute that has not been resolved to your satisfaction by the respective department manager, please contact the Guest Services department for assistance.

To reach the Guest Services department by phone:

Dial 1.866.44PEARL (1.866.447.3275) and ask the Call Center Representative to connect you with a Guest Services representative.

You may mail a written summary of your complaint or dispute to the following address:

Pearl River Resort
ATTN: Guest Services Department
P.O. Box 6048
13541 Highway 16 West
Choctaw, MS  39350

guest.services@pearlriverresort.com

Pearl River Resort is committed to providing you with a satisfactory resolution to your complaint or dispute. If your complaint or dispute is a gaming-related dispute, you may contact the Choctaw Gaming Commission in writing at the following address:
Choctaw Gaming Commission
385 Willis Road
Choctaw, MS  39350